Refund Policy

Last updated: 5 October 2026

All PlainMailOS purchases are processed by Paddle.com, our payment processor and Merchant of Record. Paddle handles the checkout, invoicing, and applicable tax for every transaction. This policy describes when a refund will be granted; Paddle administers the actual refund mechanics once approved.

1. First-Subscription Guarantee

If you are subscribing to a paid PlainMailOS plan for the first time and are not satisfied, you may request a full refund within 7 days of your first payment, no questions asked.Contact us with your account email and we will process the refund through Paddle.

2. Renewals and Ongoing Subscriptions

After the initial 7-day window, subscription charges (including monthly renewals and mid-cycle seat additions) are non-refundable, except where required by applicable law. You can cancel at any time from Settings → Billing to prevent future renewals — cancellation takes effect at the end of your current billing period, and you retain access until then. We do not provide prorated refunds for early cancellation of an already-paid period.

3. Seat Changes

Plan and seat changes take effect immediately and are prorated by Paddle. Adding seats or moving to a higher plan is charged for the remainder of the current period. Removing seats or moving to a lower plan gives you a prorated credit for the unused part of the period, applied to your next invoices; it is not paid out as a cash refund.

4. Billing Errors

If you believe you were charged in error — for example, a duplicate charge, a charge after you cancelled, or a charge that does not match your selected plan — contact us and we will investigate and correct genuine errors promptly, regardless of the 7-day window above.

5. Service Outages

We do not offer automatic service-level-agreement credits for outages on standard plans. If you experience a significant, sustained outage, contact us and we will review the situation on a case-by-case basis.

6. Enterprise Plans

Enterprise agreements are governed by their own terms, which take precedence over this policy where they conflict.

7. How to Request a Refund

Contact us, including the email address associated with your PlainMailOS account, your organization name, and the reason for the request. We aim to respond within 2 business days. Approved refunds are issued to the original payment method via Paddle and may take 5–10 business days to appear, depending on your bank or card issuer.

8. Governing Law

This Refund Policy is governed by the laws of India, and any disputes arising from it are subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India. See also our Terms of Service and Privacy Policy.